Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Motherwell
GPhC Registration No. 9012511
Last updated: July 2026

We are committed to protecting your personal information and handling it responsibly. This policy explains what data we collect, how we use it, and your rights. By using our services, you agree to the terms set out below.

Who We Are

Pharmacy Weight Loss Motherwell is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Motherwell and across the UK. We are the data controller for all personal information you provide to us. We are registered with and comply with the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect

When you use our services, we may collect the following types of information:

• Personal identifiers: Full name, date of birth, address, email address, and phone number.
• Health information: Medical history, weight, height, BMI, current medications, and any information provided during your consultation or health questionnaire.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, device information, and pages visited on our website.
• Communications: Emails, messages, or records of any contact you have with us.

How We Use Your Data

We use your personal and health data to provide safe and effective pharmacy services. Specifically, we use your data to:

• Process your consultation and assess your suitability for weight loss treatment.
• Dispense and arrange delivery of medication, which is dispatched within 1 working day of pharmacist approval.
• Maintain accurate patient records as required by our regulatory obligations.
• Communicate with you about your treatment, orders, or any follow-up queries.
• Comply with legal and professional obligations as a GPhC registered pharmacy.
• Improve our website and services through anonymised usage analysis.

We process your data on the lawful bases of contractual necessity, legal obligation, and where necessary, the provision of healthcare. Health data is treated as special category data and is handled with the highest level of care and confidentiality.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly, including secure login and session management.
• Analytics cookies: Used to understand how visitors use our site, helping us improve our services. Data collected is anonymised.
• Preference cookies: Used to remember your settings and preferences on return visits.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

Third Party Sharing

We do not sell or rent your personal data to any third party. We may share your information in limited circumstances:

• Healthcare professionals: Where clinically necessary, relevant health information may be shared with prescribers or your registered GP.
• Delivery providers: We share your name and delivery address with our courier to fulfil your order.
• Payment processors: Billing information is passed securely to our payment provider for transaction processing.
• Regulatory authorities: We may share data where required by law or by our regulator, the GPhC.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidelines. After this period, data is securely deleted or anonymised. Payment records are kept in line with HMRC requirements.

Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All data is stored on secure, encrypted servers within the UK.

Contact Us

If you have any questions about this privacy policy, wish to access your data, request corrections, or raise any data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Motherwell
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are not satisfied with our response, you have the right to raise the matter with the relevant UK data protection authority.